Meet Our Team

Insurance Agency Consulting

Mount Washington Valley Consulting, based out of Conway, New Hampshire, was formed in 2017, specializing in operational consulting with Insurance Agencies. With 50 years of experience, mixed between the agency, carrier and consulting side of the industry, we understand the needs and challenges that Insurance Agencies face every day. We provide the insight and guidance that is hard to find in the industry. 

While there are many consulting services out there, MWV stands apart from the rest and is unique. We're Insurance Agency people who have a background in IT and an extensive understanding of Agency Operations and Management Systems.

To learn more about our services with insurance agency consulting, click here

Matthew Milliken

Founder / Insurance Agency Consultant

Matthew has 14 years of professional experience within the insurance industry, from senior level positions to consulting, with an expertise in Technology and Insurance Agency Operations and is a featured consultant for PIA (Professional Insurance Agents). Matthew obtained his Property & Casualty Producers License upon entering the industry and has a B.S. in Business & Information Technology from Juniata College. Before starting MWV Consulting, his agency positions ranged from Information Systems Manager to Vice President of Operations, providing him with the valuable experience needed to help his clients grow. During that time he also served as a board member for two years on the National Board of Directors for NASPA (National Association of SIS Partner Agents based out of OH), and was awarded the Pinnacle Award from Applied Systems in 2012 for his role in the complex conversion and successful implementation of Applied Epic with Harrington Insurance.  Matthew’s specialized knowledge of agency management systems, specifically in Applied EPIC, Applied TAM, and AMS 360, makes him a valuable asset to insurance agencies. He has worked with 30 + agencies ranging from $500K - $12 Million in revenue in areas ranging from operational analysis and consulting, to system conversions and advanced customization, and optimization of the agency’s management system. 

Matthew currently resides in North Conway, New Hampshire with his wife and business partner, Kimberly, along with their daughter Nora and herd of animals. He is an avid extreme sport and outdoor enthusiast, spending much of his free time snowboarding and rock climbing, along with other activities.

Gary Milliken

Owner / Insurance Agency Consultant

With over 36 years’ experience in the insurance and technology industries,
Gary’s experience includes agency operations, technology, acquisitions, claims,
litigation, and marketing. Gary previously owned a successful mid-size agency
and has held various executive positions in the industry. At his own agency he
created a sales culture that drove organic growth while also completing 19
agency acquisitions. He has facilitated numerous technology implementations,
most notably his own agency’s conversion to Applied Epic, for which the agency
received Applied Systems’ Pinnacle Award, nationally recognizing the agency for
its successful implementation of technology and efficiency in an agency
environment. He led the claims operations of several carriers, designed, tested
and implemented a complete claims processing system for a regional carrier, and
designed and developed a subrogation processing system for a claims recovery
company. Gary is a 1983 graduate of Villanova University with a B.A. in
Economics. He has served on various Boards and is a recipient of the Paul D.
LaBarre Distinguished Service Award from Daniel Webster College. While most
recently working with agencies as a Sales Consultant with Applied Systems he
achieved President’s Club status.


When not working with agency clients, Gary and his wife can be found playing
golf, traveling, and enjoying time with friends and family, especially their

Web Design, Digital Marketing & SEO

Kimberly brings years of professional experience to help deliver our clients with a unique and effective web design and marketing consultation. We can provide assistance on web design, digital marketing, SEO and we even offer an education to help our clients learn the tools they need to continue their growth after project completion. We specialize in helping entrepreneurs, start-ups and small businesses.


For more information on our marketing and graphic design services, click here

Kimberly Milliken

Owner / Web Design & Marketing

Kim has 10 years of experience in various professional fields including insurance, both on the company and agency side, real estate, and business management. During her time in insurance she gained experience in subrogation, underwriting, and premium accounting, obtained her CT Property & Casualty producers license, and went on to work as a customer service rep at a local agency. After moving into real estate, Kim obtained her NH Real Estate license and worked as the office manager gaining experience in web design, customer service management software, marketing strategy, SEO, analytics and social media marketing. Kim is passionate about helping young entrepreneurs, startups, and small businesses figure out their marketing strategy and expand their business to obtain sustained growth. She is a 2018 Mount Washington Valley Chamber of Commerce Leadership graduate and maintains an advisory seat on the Mount Washington Valley Chamber of Commerce Board of Directors with the goal of helping local entrepreneurs.


When she isn't working or studying you will find her enjoying the New Hampshire outdoors with her husband, Matt, their daughter and 2 pups!

Our team is comprised of professionals with years of experience in various industries including insurance, real estate office management, business management, analytics, digital marketing and web design. Each consultant has individual talents that blend well for project collaboration to ensure we can meet all our clients' needs. As entrepreneurs ourselves, we're passionate about working with other entrepreneurs, start-ups, and small businesses to develop their brand, create marketing and growth strategies, and provide operational consultations. Whether you're just getting started, or you've been around a while and need help keeping up with constantly evolving tech industry, we can help!

Team Collaborations

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© 2019 by MWV Consulting

MWV Consulting - North Conway, NH

MWV IT - North Conway, NH