Meet Our Team

Insurance Agency Consulting

Mount Washington Valley Consulting, based out of Conway, New Hampshire, was formed in 2017, specializing in operational consulting with Insurance Agencies. With 50 years of experience, mixed between the agency, carrier and consulting side of the industry, we understand the needs and challenges that Insurance Agencies face every day. We provide the insight and guidance that is hard to find in the industry. 

While there are many consulting services out there, MWV stands apart from the rest and is unique. We're Insurance Agency people who have a background in IT and an extensive understanding of Agency Operations and Management Systems.

To learn more about our services with insurance agency consulting, click here

Matthew Milliken


Matthew has 14 years of professional experience within the insurance industry, from senior level positions to consulting, with an expertise in Technology and Insurance Agency Operations and is a featured consultant for PIA (Professional Insurance Agents). Matthew obtained his Property & Casualty Producers License upon entering the industry and has a B.S. in Business & Information Technology from Juniata College. Before starting MWV Consulting, his agency positions ranged from Information Systems Manager to Vice President of Operations, providing him with the valuable experience needed to help his clients grow. During that time he also served as a board member for two years on the National Board of Directors for NASPA (National Association of SIS Partner Agents based out of OH), and was awarded the Pinnacle Award from Applied Systems in 2012 for his role in the complex conversion and successful implementation of Applied Epic with Harrington Insurance.  Matthew’s specialized knowledge of agency management systems, specifically in Applied EPIC, Applied TAM, and AMS 360, makes him a valuable asset to insurance agencies. He has worked with 30 + agencies ranging from $500K - $12 Million in revenue in areas ranging from operational analysis and consulting, to system conversions and advanced customization, and optimization of the agency’s management system. 

Matthew currently resides in North Conway, New Hampshire with his wife, daughter and their  herd of animals. He is an avid extreme sport and outdoor enthusiast, spending much of his free time snowboarding and rock climbing, along with other activities.

Gary Milliken


With over 36 years’ experience in the insurance and technology industries,
Gary’s experience includes agency operations, technology, acquisitions, claims,
litigation, and marketing. Gary previously owned a successful mid-size agency
and has held various executive positions in the industry. At his own agency he
created a sales culture that drove organic growth while also completing 19
agency acquisitions. He has facilitated numerous technology implementations,
most notably his own agency’s conversion to Applied Epic, for which the agency
received Applied Systems’ Pinnacle Award, nationally recognizing the agency for
its successful implementation of technology and efficiency in an agency
environment. He led the claims operations of several carriers, designed, tested
and implemented a complete claims processing system for a regional carrier, and
designed and developed a subrogation processing system for a claims recovery
company. Gary is a 1983 graduate of Villanova University with a B.A. in
Economics. He has served on various Boards and is a recipient of the Paul D.
LaBarre Distinguished Service Award from Daniel Webster College. While most
recently working with agencies as a Sales Consultant with Applied Systems he
achieved President’s Club status.


When not working with agency clients, Gary and his wife can be found playing
golf, traveling, and enjoying time with friends and family, especially their

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MWV Consulting - North Conway, NH

MWV IT - North Conway, NH